Krispy Kreme Doughnuts

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General Manager

at Krispy Kreme Doughnuts

Posted: 9/19/2019
Job Reference #: 2005
Keywords: operations

Job Description

  • Job LocationsUS-MS-Columbus
    Posted Date3 years ago(5/31/2016 2:22 PM)
    ID
    2016-2005
    # of Openings
    1
  • Overview

    Overview of Position: General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources, This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.
    Principal Duties and Responsibilities:
    Guest Service
    * Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
    * Building a team of customer-focused employees through coaching and performance management
    * Handle difficult customer situations professionally
    * Handle any customer complaints/concerns professionally
    * Respond to customer inquiries on a timely basis
    * Conduct store tours
    * Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
    * Ensure all products meet Krispy Kreme quality standards
    Supervisory
    * Supervising store operations
    * Ensuring all of the store's physical property is in good condition
    * Conducting or delegating opening and closing responsibilities
    Sales:
    * Assist Fundraising & Special Order calls with information and take orders
    * Enter Daily Summary sales, reconcile reports and bank deposit
    * Prepare sheets for Monday physical inventory
    * Review completed physical inventory-recount, enter on QuickBooks & Excel
    * Enter and receive against all purchase orders from KK Corporate in QuickBooks
    * Enter Krispy Kreme invoices
    * Daily Summaries, Daily Deposits, Inventory, Inventory Adjustments, Placeing Truck order,
    * Receiving Truck, Entering Bills, Entering Fundraising orders, Ordering Gift Cards
    * Direct and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales,
    fundraising, up selling, and route sales
    * Achieving business plan objectives and profitability according to store operating plan and established
    financial goals
    Production:
    * Understand and implement procedures to maximize efficiencies and control variances in daily production
    of product and overall store performance
    * Understanding the production process and maintaining a schedule that guarantees high quality and output
    * Coordinate production schedules to meet customer demands and minimize labor hours
    * Inspect, troubleshoot, and assess any production or equipment problems
    Safety and Sanitation:
    * Demonstrate safety consciousness and promote store safety, (shoes, floor cones, etc.)
    * Maintain a high level of store sanitation and cleanliness, (cleaning schedules, training, etc.)
    Equipment:
    Oversee proper upkeep of store facility and equipment
    Personnel:
    * Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling,
    safety education, supervising, dispute resolution and firing
    * Build a team of customer-focused employees and foster teamwork
    * Demonstrate leadership in employee development
    * Communicating to store employees and enforcing all store policies, standards, and practices
    * Performance reviews with employees
    * Scheduling
    Accounting:
    * Ensuring maximum profitability and sales growth in all store functions
    * Managing income and expense budgets, including accounts payable/receivable, profit & loss, etc.
    * Completing required company reporting documentation, both financial and operational
    * Managing company resources responsibly including inventory control
    * Managing financial duties
    * Maintaining a resourceful budget and controlling all costs and expenses
    * Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
    * Payroll
    * Follow company cash handling procedures & policies
    * Accounting tasks such as counting and depositing revenues
    Leadership:
    * Communicating and modeling company standards and policies
    * Implementing efficiently and effectively directives from company management or owner
    * Developing and maintaining store organization to promote efficient operations
    * Interfacing with company personnel
    Miscellaneous
    * Receive shipments and deliveries
    * Perform shift changes
    * Handle Refunds
    * Count down registers
    * Count inventory
    * Taking orders and creating invoice utilizing the company software (QuickBooks)
    * Entering adjustments from the route department
    * Assist with Fryer cleaning
    * Available to work any shift (days, night, overnight)
    Essential skills and experience:
    * High school or GED required
    * Experience with sales, management, production, and customer service
    * strong communication, organizational, and leadership skills
    * pleasant disposition, sociable, accommodating nature, and enthusiasm
    * self-motivation, creativity, and adaptability
    * basic computer, telephone, and fax knowledge
    * Full time position (40+ hours/wk)
    * must meet krispy kreme driving standards (three year clean driving)
    * Must be at least 21 years of age
    * Pass a pre-employment drug screen and criminal background check
    Nonessential skills and experience:
    * Post Secondary Education (college degree) strongly preferred
    Physical demands and work environment:
    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    *Physical Activity:
    carrying, twisting, sweeping, communicating with customers & co-workers, writing, sitting, lifting, bending, filing,
    pushing/pulling, stooping, grasping, walking, standing, driving, driving forklift, using telephone & fax machines
    *Physical Requirements:
    * Lifting up to 75 pounds occasionally
    * Physical activity is sporadic
    * Involves periodic travel
    Working Conditions:
    The worker is subject to inside and outside environmental conditions.
    Benefits:
    * Excellent Salary
    * Paid vacation after one year.
    * Medical and dental insurance. (currently full coverage-subject to change)
    * Life insurance (subject to change)

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